Privacy Policy

A legal disclaimer

Effective Date: 6/27/2025

Surreal Beauty (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect personal information provided by our clients at our salon, located in East Nashville, TN. By using our services or booking an appointment, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and mailing address
Appointment Details: Service history, stylist preferences, appointment times
Payment Information: Credit/debit card details (processed via Stripe and Phorest)
Health or Preference Information: Allergies, product sensitivities, or personal styling preferences (if voluntarily provided)

2. How We Collect Information

We collect your information in the following ways:

When you book an appointment using Phorest Booking software (online or in-person)
When you make a payment using our Stripe terminal or through Phorest's payment processing
When you contact us via phone, email, social media, or our website
When you visit our salon, and voluntarily provide information

3. How We Use Your Information

We use the information collected for the following purposes:

To schedule and manage appointments
To process payments securely
To communicate about upcoming appointments or promotions
To personalize your service experience
To maintain business records and comply with legal requirements

4. Sharing of Information

We do not sell or rent your personal information. We may share your information with trusted third parties for business purposes, such as:

Phorest – for booking, appointment management, and communication
Stripe – for secure payment processing
Service providers – for administrative support (e.g., cloud hosting, email marketing tools)

All third parties are required to adhere to strict confidentiality and data protection practices.

5. Data Storage and Security

We take appropriate steps to protect your data:

Information is stored securely through Phorest’s and Stripe’s encrypted platforms
Access is limited to authorized personnel only
Regular audits and updates are conducted to maintain security standards

Please note that no system is 100% secure, but we work diligently to safeguard your information.

6. Your Rights and Choices

You have the right to:

Request access to the personal data we hold about you
Correct or update your information
Request deletion of your data (subject to legal or contractual obligations)
Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

7. Third-Party Links

Our website or communication may contain links to third-party sites (e.g., Phorest online booking). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies independently.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website and the effective date will be updated. Continued use of our services after updates constitutes your agreement to the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Surreal Beauty
East Nashville, TN
Email: surrealbeautynashville@gmail.com
Phone: (615) 298-7722
Website: https://www.surrealhairstudio.com/

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.

To learn more about this, check out our article “Creating a Privacy Policy”.